Information
Welcome to the Olive Tree Therapeutic Services Frequently Asked Questions page. We understand you may have questions about our services, and we're here to provide clear and helpful answers. We pride ourselves on our family-owned approach and commitment to providing exceptional, personalised care. Explore the information below to learn more about how we can support you or your loved ones.
Frequently asked questions
At Olive Tree Therapeutic Services, we believe in building trust through open communication. Here you'll find answers to common questions about our NDIS support services. As a family-owned business in Brisbane, we focus on creating genuine relationships and providing tailored support that meets your unique needs and goals. We are a registered NDIS provider, approved until 2027, and meeting all NDIS Quality and Safeguards Commission requirements. We want you to feel confident in choosing us as your partner in care.
What types of supports do you provide?
We offer a range of therapeutic and psychosocial supports tailored to your NDIS plan goals. Our focus is on helping you build independence, confidence, and wellbeing.
Are you a registered NDIS provider?
Yes, Olive Tree Therapeutic Services is a registered NDIS provider, meeting all NDIS Quality and Safeguards Commission standards. We are registered until 2027.
Do you have experience supporting people with my disability?
Our team has experience across a wide range of needs. We take a person-centred approach, meaning your goals, preferences, and choices guide everything we do.
What qualifications do your staff have?
Our staff qualifications exceed the minimum standards, and they are trained and qualified in therapeutic and disability support. We also provide ongoing professional development to ensure best practice.
What days and times are supports available?
We offer flexible scheduling to suit your lifestyle. Availability is discussed during your intake process.
Can your services adapt as my needs change?
Absolutely. We work with you to regularly review your supports so they continue to meet your evolving goals. Flexibility is at the heart of what we do.
How do you create support plans?
Together with you. We listen, collaborate, and design supports that reflect your aspirations and values.
Can I choose my support worker?
Yes. We believe in choice and control—you can request a worker who best suits your personality and needs. We match workers to your personality and preferences, ensuring the right fit.
Do you follow the NDIS price guide?
Yes, all our services are billed in line with the NDIS price guide.
How do you handle feedback or complaints?
We welcome feedback as part of continuous improvement. You can raise concerns at any time, and we’ll respond promptly and respectfully.
Your questions answered
We hope this FAQ page has addressed your queries. At Olive Tree Therapeutic Services, we're committed to providing compassionate and reliable care. As a family-owned NDIS provider in Brisbane, we prioritise your needs and well-being. If you have further questions, please don't hesitate to reach out. We’re always here to help!